Product Overview

Moreover, the FortiCare Premium Support contract FC-10-0400E-811-02-12 provides complete technical support and service coverage for Fortinet FortiGate devices, helping organizations maintain secure and high-performance network operations. This plan delivers direct access to certified Fortinet engineers, timely firmware updates, structured case management, and priority hardware replacement to ensure continuous protection and optimal device performance.

Product Features

24×7 Technical Support

However, the service provides round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web portals, enabling fast troubleshooting, expert guidance, and effective resolution of hardware, software, and configuration issues affecting supported FortiGate appliances.

Hardware Replacement Service

Therefore, the plan includes advanced hardware replacement for eligible FortiGate units in case of device failure, which reduces downtime, accelerates recovery, and ensures uninterrupted network security and operational continuity.

Firmware and Security Updates

Meanwhile, the contract grants access to the latest FortiOS firmware, security patches, and maintenance updates, allowing IT teams to close vulnerabilities, improve performance, and maintain security alignment with evolving network threats.

Priority Case Management

Additionally, the service ensures structured ticket handling and defined escalation paths, which shortens resolution time, improves case visibility, and guarantees faster remediation for critical network incidents.

Support Portal Access

Consequently, users gain full access to Fortinet’s support portal, knowledge base, documentation, diagnostic tools, and RMA management features, which simplifies device management and accelerates problem resolution.

Why Choose This Product

Furthermore, FC-10-0400E-811-02-12 ensures maximum uptime by delivering responsive, vendor-backed support and reliable service coverage. The contract strengthens long-term security by providing regular firmware updates and access to Fortinet experts. Organizations benefit from predictable support costs, reduced operational risk, and enhanced reliability of their FortiGate security infrastructure.

Additional Benefits

Similarly, this support plan improves compliance readiness by enabling timely security updates and maintaining documented support procedures. It increases IT team productivity by reducing troubleshooting time and streamlining incident response. The service also supports network growth by maintaining consistent coverage as infrastructure scales. Businesses gain improved device lifecycle management through access to validated firmware and professional technical support.

Specifications Table