Product Overview

Moreover, the FortiCare Premium Support contract FC-10-00E80-108-02-12 provides comprehensive support for Fortinet FortiGate devices, helping organizations maintain reliable and secure network operations. This plan delivers direct access to certified Fortinet engineers, timely firmware updates, structured case management, and priority hardware replacement to ensure continuous protection and optimal device performance.

Product Features

24×7 Technical Support

However, the contract provides round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web portals, enabling fast troubleshooting, expert guidance, and effective resolution of hardware, software, and configuration issues for supported FortiGate appliances.

Hardware Replacement Service

Therefore, the service includes priority hardware replacement for eligible FortiGate devices in case of failure, reducing downtime, accelerating recovery, and ensuring uninterrupted network security and operational continuity.

Firmware and Security Updates

Meanwhile, the plan grants access to the latest FortiOS firmware, security patches, and maintenance updates, allowing IT teams to close vulnerabilities, improve performance, and maintain security alignment with evolving network threats.

Priority Case Management

Additionally, the contract ensures structured ticket handling with defined escalation paths, which shortens resolution time, improves case visibility, and guarantees faster remediation for critical network incidents.

Support Portal Access

Consequently, users gain full access to Fortinet’s support portal, knowledge base, documentation, diagnostic tools, and RMA management features, which simplifies device management and accelerates problem resolution.

Why Choose This Product

Furthermore, FC-10-00E80-108-02-12 helps organizations protect uptime by providing responsive, vendor-backed support and reliable service coverage. The contract strengthens long-term security with regular updates and access to expert guidance. Businesses benefit from predictable support costs, reduced operational risk, and improved reliability of their FortiGate security infrastructure.

Additional Benefits

Similarly, this support plan enhances compliance readiness by enabling timely security updates and documented support processes. It increases IT team productivity by minimizing troubleshooting time and streamlining incident response. The service also supports network growth by maintaining consistent support coverage as infrastructure scales. Organizations gain improved device lifecycle management through access to validated firmware and professional technical support.

Specifications Table