Product Overview

Moreover, the FortiCare Premium Support contract FC-10-0090E-950-02-12 delivers enterprise-grade technical support and service coverage for Fortinet FortiGate appliances, ensuring continuous network security operations. This support plan provides direct access to Fortinet-certified engineers, fast response times, firmware updates, and structured case management to maintain device reliability, performance, and security across business-critical environments.

Product Features

24×7 Technical Support

However, the service provides continuous access to Fortinet Technical Assistance Center engineers through phone, chat, and web portals, enabling rapid diagnostics, expert guidance, and effective resolution of hardware, software, and configuration issues affecting supported FortiGate devices.

Advanced Hardware Replacement

Therefore, the plan includes priority replacement for eligible FortiGate hardware in case of device failure, which helps organizations reduce downtime, restore network protection quickly, and maintain uninterrupted business operations under defined service-level agreements.

Firmware and Security Updates

Meanwhile, the contract grants full access to the latest FortiOS firmware, security patches, and feature updates, allowing IT teams to close vulnerabilities, improve performance, and keep security controls aligned with evolving threat landscapes.

Priority Case Handling

Additionally, the service assigns higher priority to support tickets and enables structured escalation paths, which shortens resolution times, improves visibility into case progress, and ensures faster remediation of critical network security incidents.

Support Portal and Tools

Consequently, users gain access to Fortinet’s online support portal, knowledge base, documentation, diagnostic tools, and RMA management features, which simplifies daily device management and accelerates troubleshooting workflows.

Why Choose This Product

Furthermore, FC-10-0090E-950-02-12 helps organizations maintain high availability by reducing downtime through responsive vendor-backed support and reliable service coverage. The contract strengthens long-term security by ensuring timely firmware updates and access to expert guidance for complex deployments. Businesses gain predictable support costs, reduced operational risk, and confidence in the stability of their FortiGate security infrastructure.

Additional Benefits

Similarly, this support plan improves compliance readiness by supporting regular security updates and documented support processes. It enhances IT team productivity by minimizing time spent on troubleshooting and incident response. The service supports scalable growth by maintaining consistent support coverage as network environments expand. Organizations also benefit from improved device lifecycle management through access to validated firmware and professional vendor support.

Specifications Table