Return and Refund Policy

This return policy outlines the conditions under which Jazz Cyber Shield will accept returns of products purchased on our website Jazz Cyber Shield.

Products Eligible for Return:

You may return a product within 30 days of the delivery date and the proccessing time is 15 days if it is:
Defective upon arrival
Damaged during shipping
Not as described on the Website

Products Not Eligible for Return:

Products that have been opened or used
Products that are missing parts or accessories
Products that are damaged due to misuse or neglect
Digital products (e.g., games, License, Windows Key, downloads)
Products purchased during a clearance or sale

Return Process:

To initiate a return, please contact our customer service team by email at return@jazzcybershield.com or by phone at +1 (512) 885-8387 and 30 days of receiving your order.
You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Please pack the product securely in its original packaging, if possible.
Ship the product to the address provided on the RMA form.
Free Of cost of return shipping unless the product is defective or damaged upon arrival.

Refunds:

Once we receive your returned product, we will inspect it and notify you of the status of your return within 5 to 7 business days.
If your return is approved, we will issue a refund to the original payment method used for the purchase.
Please allow up to7 business days for the refund to appear in your account.

Warranty:

The Company Brand offers a warranty on all products sold on the Website. If your product is defective within the warranty period, you may be eligible for a replacement or repair. Please contact our customer service team for more information on the warranty policy.

Important Note:

While we strive to verify all card transactions, we may not be able to detect unauthorized use in every instance. If you believe your card has been used without your authorization, please contact your card issuer immediately. Please note that we are not responsible for unauthorized transactions that occur after we have shipped your order and provided you with a tracking number. By placing an order, you agree to these terms.

Customer Service:

If you have any questions about our return policy, please contact our customer service team by email at return@jazzcybershield.com or by phone at +1 (512) 885-8387.

Additional Information:

We reserve the right to modify this return policy at any time without prior notice.
This return policy is governed by the laws of USA.
By using the Website, you agree to the terms of this return policy