Product Overview

Moreover, the FortiCare Premium Support contract FC-10-F11HE-811-02-12 delivers reliable vendor-backed technical support and service coverage for FortiGate 1100E series devices, helping enterprises maintain secure, stable, and high-performance network operations. The plan ensures continuous access to Fortinet expertise, timely software updates, and dependable hardware replacement to reduce downtime and operational risk.

Product Features

24×7 Technical Support

However, the service provides round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web channels, enabling fast troubleshooting, configuration guidance, and accurate resolution of complex network and security issues.

Hardware Replacement Service

Therefore, the plan includes advanced hardware replacement for eligible FortiGate 1100E appliances, which shortens recovery time, minimizes service disruption, and maintains business continuity during hardware failures.

Firmware and Security Updates

Meanwhile, the contract offers full access to FortiOS firmware upgrades, security patches, and maintenance releases, allowing IT teams to address vulnerabilities, improve stability, and keep security defenses current.

Priority Case Management

Additionally, the service provides priority ticket handling with defined escalation paths, which improves response times and ensures rapid remediation for critical incidents.

Support Portal Access

Consequently, customers gain access to Fortinet’s support portal, technical documentation, diagnostic utilities, and RMA management tools, which streamlines support workflows and device lifecycle management.

Why Choose This Product

Furthermore, FC-10-F11HE-811-02-12 strengthens operational resilience by combining proactive updates with responsive technical support. The contract reduces unplanned downtime, enhances security posture, and delivers predictable support coverage for enterprise network environments.

Additional Benefits

Similarly, this support plan improves compliance readiness through timely updates and documented support processes. It increases IT team efficiency by shortening troubleshooting cycles and lowering internal support workload. The service supports scalable growth by maintaining consistent coverage as network infrastructure expands.

Specifications Table