Product Overview

Moreover, the FortiCare Premium Support contract FC-10-F100F-928-02-12 provides comprehensive vendor-backed support for FortiGate 100F series devices, helping organizations maintain secure, stable, and high-performing network environments. The service ensures fast access to Fortinet experts, continuous software updates, and reliable hardware replacement to minimize downtime and operational risk.

Product Features

24×7 Technical Support

However, the service delivers round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web channels, enabling rapid troubleshooting, configuration guidance, and effective resolution of complex network and security issues.

Hardware Replacement Service

Therefore, the plan includes advanced hardware replacement for eligible FortiGate 100F appliances, which reduces service interruptions, speeds up recovery, and maintains business continuity during unexpected hardware failures.

Firmware and Security Updates

Meanwhile, the contract provides full access to FortiOS firmware upgrades, patches, and security fixes, allowing IT teams to protect networks against emerging threats and maintain optimal device performance.

Priority Case Management

Additionally, the service offers priority case handling with structured escalation paths, which improves response times and ensures critical incidents receive immediate technical attention.

Support Portal Access

Consequently, customers gain access to Fortinet’s support portal, documentation, diagnostics tools, and RMA management features, which simplifies support operations and streamlines device lifecycle management.

Why Choose This Product

Furthermore, FC-10-F100F-928-02-12 strengthens network resilience by combining proactive updates with responsive technical support. The contract reduces operational downtime, improves security posture, and delivers predictable support coverage that helps organizations plan IT budgets with confidence.

Additional Benefits

Similarly, this support plan improves compliance readiness through timely firmware updates and documented support processes. It enhances IT productivity by shortening troubleshooting cycles and reducing internal support workload. The service also supports long-term scalability by maintaining consistent coverage as network demands grow.

Specifications Table