Product Overview

Moreover, the FortiCare Premium Support contract FC-10-01200-131-02-12 provides comprehensive technical support and service coverage for Fortinet FortiGate devices, helping organizations maintain secure, high-performance network operations. This plan offers direct access to certified Fortinet engineers, timely firmware updates, structured case management, and priority hardware replacement to ensure continuous protection and optimal device performance.

Product Features

24×7 Technical Support

However, the service provides round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web portals, enabling fast troubleshooting, expert guidance, and effective resolution of hardware, software, and configuration issues affecting supported FortiGate devices.

Hardware Replacement Service

Therefore, the plan includes advanced hardware replacement for eligible FortiGate units in the event of device failure, which minimizes downtime, accelerates recovery, and ensures uninterrupted network security and operational continuity.

Firmware and Security Updates

Meanwhile, the contract grants access to the latest FortiOS firmware, security patches, and maintenance updates, allowing IT teams to fix vulnerabilities, enhance system performance, and maintain compliance with evolving security standards.

Priority Case Management

Additionally, the service provides structured ticket handling and defined escalation paths, which shortens response times, improves case visibility, and guarantees faster resolution of critical network incidents.

Support Portal Access

Consequently, users gain full access to Fortinet’s support portal, knowledge base, documentation, diagnostic tools, and RMA management features, which simplifies device management and accelerates problem resolution.

Why Choose This Product

Furthermore, FC-10-01200-131-02-12 ensures maximum uptime by delivering responsive, vendor-backed support and reliable service coverage. The contract strengthens long-term security by providing regular firmware updates and access to Fortinet experts. Organizations benefit from predictable support costs, reduced operational risk, and enhanced reliability of their FortiGate security infrastructure.

Additional Benefits

Similarly, this support plan improves compliance readiness by enabling timely security updates and maintaining documented support procedures. It increases IT team productivity by reducing troubleshooting time and streamlining incident response. The service also supports network growth by maintaining consistent coverage as infrastructure scales. Businesses gain improved device lifecycle management through access to validated firmware and professional technical assistance.

Specifications Table