The Fortinet FC-10-0050E-247-02-12 is a 1-year FortiCare Premium Support service designed for the FortiGate-50E firewall. This service ensures comprehensive support and rapid response times to maintain optimal security and performance for your network infrastructure.
Key Features:
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24×7 Technical Support: Access Fortinet’s technical support team around the clock via web portal, online chat, and phone, ensuring timely resolution of issues.
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Advanced Hardware Replacement: Benefit from next business day (NBD) advance hardware replacement, minimizing downtime in case of hardware failures.
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Firmware and Security Updates: Receive regular firmware updates and security patches to keep your FortiGate-50E firewall protected against emerging threats.
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Comprehensive Coverage: The service includes phone support, email support, web support, web knowledge base access, new releases update, virus definitions update, intrusion definition update, URL database update, and email database update.
Specifications:
Feature | Description |
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Service Duration | 1 Year |
Supported Device | FortiGate-50E |
Service Type | FortiCare Premium Support (24×7 Technical Support, Advanced Hardware Replacement, Firmware and Security Updates) |
Support Channels | Web portal, online chat, phone |
Hardware Replacement | Next Business Day (NBD) |
Service Response Time | Next Business Day – Advance Parts Replacement |
Service Location | Shipment |
Service Characteristic | Parts |
Provided Support | Phone Support, Email Support, Web Support, Web Knowledge Base Access, New Releases Update, Virus Definitions Update, Intrusion Definition Update, URL Database Update, Email Database Update |
Service Description | 24x7xNext Business Day |
This service ensures that your FortiGate-50E firewall remains protected and performs optimally, with access to Fortinet’s expert support and timely hardware replacements when needed.
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