Product Overview

Moreover, the FortiCare Premium Support contract FC-10-00E80-247-02-12 delivers complete technical support and service coverage for Fortinet FortiGate devices, helping organizations maintain secure and reliable network operations. This plan provides direct access to certified Fortinet engineers, firmware updates, structured case management, and priority hardware replacement to ensure optimal device performance and uninterrupted protection.

Product Features

24×7 Technical Support

However, the service offers round-the-clock access to Fortinet Technical Assistance Center engineers through phone, chat, and web portals, enabling fast troubleshooting, expert configuration guidance, and effective resolution of hardware, software, and configuration issues for supported FortiGate devices.

Hardware Replacement Service

Therefore, the plan includes advanced hardware replacement for eligible FortiGate units in case of failure, which reduces downtime, accelerates recovery, and ensures uninterrupted network security and operational continuity.

Firmware and Security Updates

Meanwhile, the contract grants access to the latest FortiOS firmware, security patches, and maintenance updates, allowing IT teams to close vulnerabilities, improve performance, and maintain security alignment with evolving network threats.

Priority Case Management

Additionally, the service ensures structured ticket handling with defined escalation paths, which shortens resolution time, improves case visibility, and guarantees faster remediation for critical network incidents.

Support Portal Access

Consequently, users gain full access to Fortinet’s support portal, knowledge base, documentation, diagnostic tools, and RMA management features, which simplifies device management and accelerates issue resolution.

Why Choose This Product

Furthermore, FC-10-00E80-247-02-12 helps organizations maintain uptime by providing responsive, vendor-backed support and reliable service coverage. The contract strengthens long-term security by ensuring regular firmware updates and expert guidance. Businesses gain predictable support costs, reduced operational risk, and improved reliability of their FortiGate security infrastructure.

Additional Benefits

Similarly, this support plan enhances compliance readiness by enabling timely security updates and documented support processes. It increases IT team productivity by minimizing troubleshooting time and streamlining incident response. The service supports network growth by maintaining consistent support coverage as infrastructure scales. Organizations also benefit from improved device lifecycle management through access to validated firmware and professional technical support.

Specifications Table