WatchGuard understands just how important support is when you are trying to secure your network with limited resources. You require greater knowledge and assistance in a world where security is becoming ever more critical and complex, and downtime can spell disaster. Our support program gives you the backup you need, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance.
Key Benefits
- Round-the-clock technical support comes standard with all appliances.
- There are no limits on the number of Support cases allowed.
- Important software updates.Receive more than just the standard fixes and minor software patches.
- The Support program delivers feature enhancements, full-rev updates, and new capabilities as long as your Support subscription is active.
- Platinum level support allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.
- You never have to go it alone. Additional Support offerings include Remote Installation Services and Premium 4-Hour RMA with continuous replacement coverage.
- Minimize downtime in the rare case of a hardware failure. WatchGuard will ship a replacement via pre-paid, next-day airfreight in advance of receiving the returned appliance.
WatchGuard Standard Support Renewal 1-yr for Firebox Cloud XLarge WGCXL201 is a support package designed to maintain the functionality and security of your WatchGuard Firebox Cloud XLarge firewall. This one-year renewal includes access to software updates, technical support, and basic troubleshooting assistance. While it may not offer the same level of priority support as Gold Support, Standard Support provides essential services to ensure your firewall remains operational and protected.
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